Crypto payments in My.GARMTECH are processed automatically, but the invoice may stay Pending until the transaction is confirmed on the blockchain.
1) Check the invoice status
- Open Billing → My Invoices and select the invoice.
- Confirm the invoice is still open and shows the crypto payment instructions/address created for that invoice.
2) Verify coin and network
- Make sure you sent the payment in the same coin that was selected at checkout.
- For tokens like USDT/USDC, confirm you used the correct network (for example, Ethereum vs Polygon) exactly as shown on the invoice.
3) Verify the amount (including fees)
- Send the exact amount requested on the invoice.
- If your wallet/exchange subtracts a network fee from the sent amount, the invoice may become underpaid.
4) Wait for confirmations
- Even after you send the transaction, it needs blockchain confirmations.
- Confirmation time depends on the coin/network and current blockchain load.
5) If the transaction is confirmed but the invoice is still unpaid
Prepare this information and create a ticket in My.GARMTECH: (/tickets/create/step1)
- Invoice number
- Transaction hash (TXID)
- Coin and network used
- Exact amount sent
- Sending wallet/exchange name (optional)
Important
- Always use the payment address generated for the specific invoice. Do not reuse old invoice addresses.
- If you accidentally sent the wrong coin or network, do not send additional funds until support confirms the safest option.
