Cloud Storage sync troubleshooting: login errors, conflicts, and connection issues

This checklist helps you fix common Cloud Storage sync problems on desktop and mobile apps (Nextcloud): login errors, “server not reachable”, sync conflicts, and certificate warnings.

1) Confirm your account works in the browser

1. Open your Cloud Storage web interface URL (from your Cloud Storage service details in My.GARMTECH).
2. Sign in with the same username/password you use in the app.
3. If you cannot sign in in the browser, reset the password first (or use “Forgot password” on the login page if available).

2) Verify the server address in the app

• Use the exact base URL of your Cloud Storage instance.
• Avoid adding extra paths unless the app asks for them.

3) 2FA/app passwords

If you enabled 2FA, the desktop/mobile apps may require an app password (device password).

1. In Cloud Storage web interface: Settings → Security.
2. Create a new app password for your device.
3. Update the app and sign in again using the app password.

4) Fix “Server not reachable”

• Check your internet connection and try another network (for example mobile hotspot).
• Disable VPN/proxy temporarily (if used) and retry.
• Make sure your device date/time is correct (incorrect time can break SSL connections).

5) Resolve sync conflicts

• If the client creates files like “conflicted copy”, it means the same file was changed on two devices.
• Open both versions, decide which one is correct, then delete the unnecessary copy.
• Avoid editing the same document offline on multiple devices at the same time.

6) SSL/certificate warnings

• Use the official Cloud Storage URL and do not ignore certificate warnings.
• Update your app to the latest version.

7) Last resort: re-add the account

1. Pause sync.
2. Remove the account from the client.
3. Add it again and choose the local folder carefully (to avoid duplicate downloads).