Your mailbox asks for a code: what it is and what to do (2FA, app passwords)
- 16.07.2026 19:07
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- mailbox
- password
- security
- two-factor authentication
- webmail
If GARMTECH.Email or your mail app suddenly asks for a code in addition to the password, don’t panic – in most cases this is two-factor authentication (2FA). Use this article to identify your situation.
Case 1 – Webmail asks for a code after the password
Two-factor authentication (2FA) is enabled for the mailbox. The code is generated by the authenticator app (Google Authenticator, Microsoft Authenticator, etc.) that was used when 2FA was set up.
- Open the authenticator app on your phone and enter the current 6-digit code.
- If a colleague set up the mailbox, ask who enabled 2FA and on which device.
- Details: Enable 2FA in GARMTECH.Email and connect mail apps.
Case 2 – A mail app (Outlook, iPhone…) keeps rejecting the password
When 2FA is enabled, regular mail apps cannot ask for a code. They need an app password – a separate password generated in GARMTECH.Email settings specifically for that app.
- Log in to garmtech.email → Settings → Security → create an app password and use it in the mail app instead of your normal password.
- If it still fails, see Email app says “Authentication failed”.
Case 3 – An e-mail asks you to “confirm” with a code or link
Warning: this may be phishing. GARMTECH never asks for your password or 2FA codes by e-mail. Do not enter codes on pages opened from links in unexpected messages. See Phishing emails about “Webmail version” / “Mailbox upgrade”.
Lost access to the authenticator (new phone, deleted app)?
- Check whether you saved the backup/recovery codes shown when 2FA was enabled – one of them lets you log in.
- If there are no recovery codes, open a support ticket from your registered e-mail in My.GARMTECH. After ownership verification we can reset 2FA for the mailbox.