Create a support ticket in My.GARMTECH (attach screenshots and files)

My.GARMTECH is the fastest way to reach support for technical and billing questions, because your ticket is automatically linked to your services. (/tickets/create/step1)

Create a new ticket

1. Log in to /tickets/create/step1.
2. Open Support → Open Ticket (wording may vary slightly). (/tickets/create/step1)
3. Select the most relevant department/category (Billing, Hosting, VPS, Domains, Email, etc.).
4. Fill in:
   • Subject (short and specific)
   • Message (include exact error messages and what you already tried)
5. Attach files if needed (screenshots, bounce messages, logs).
6. Submit the ticket. (/tickets/create/step1)

What to include (so we can help faster)

• Service and domain: affected domain name(s) and which service (hosting/VPS/email).
• Exact time and timezone when the issue happens.
• Steps to reproduce: what you clicked/changed before it started.
• Exact error text: copy/paste errors instead of paraphrasing.

Common examples

• Email not delivered: attach the full bounce message (Delivery Status Notification) and include sender/recipient addresses and timestamp.
• Website error: include the URL and a screenshot; optionally attach Plesk logs (if available).
• Payment question: include the invoice number from My.GARMTECH.

How to reply to an existing ticket

1. In My.GARMTECH, open Support → Tickets. (/tickets/create/step1)
2. Select the ticket. (/tickets/create/step1)
3. Write your reply and add attachments if needed.
4. Submit.

Security note: never share passwords in tickets. If we need access for troubleshooting, we will tell you safer alternatives. (/tickets/create/step1)