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Create a support ticket in My.GARMTECH (attach screenshots and files)

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My.GARMTECH is the fastest way to reach support for technical and billing questions, because your ticket is automatically linked to your services.

Create a new ticket

  1. Log in to My.GARMTECH.
  2. Open Support → Open Ticket (wording may vary slightly).
  3. Select the most relevant department/category (Billing, Hosting, VPS, Domains, Email, etc.).
  4. Fill in:
    • Subject (short and specific)
    • Message (include exact error messages and what you already tried)
  5. Attach files if needed (screenshots, bounce messages, logs).
  6. Submit the ticket.

What to include (so we can help faster)

  • Service and domain: affected domain name(s) and which service (hosting/VPS/email).
  • Exact time and timezone when the issue happens.
  • Steps to reproduce: what you clicked/changed before it started.
  • Exact error text: copy/paste errors instead of paraphrasing.

Common examples

  • Email not delivered: attach the full bounce message (Delivery Status Notification) and include sender/recipient addresses and timestamp.
  • Website error: include the URL and a screenshot; optionally attach Plesk logs (if available).
  • Payment question: include the invoice number from My.GARMTECH.

How to reply to an existing ticket

  1. In My.GARMTECH, open Support → Tickets.
  2. Select the ticket.
  3. Write your reply and add attachments if needed.
  4. Submit.

Security note: never share passwords in tickets. If we need access for troubleshooting, we will tell you safer alternatives.

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