WordPress media upload fails (HTTP error / failed to write file / unable to create directory) — GARMTECH fix

If WordPress cannot upload images or files, you may see messages like:

• HTTP error
• Unable to create directory wp-content/uploads
• Failed to write file to disk
• The uploaded file exceeds the upload_max_filesize directive

On GARMTECH Hosting these issues are usually caused by permissions, lack of disk space/quota, or PHP upload limits.

Step 1 — Check hosting disk space / quota

• In Plesk, check your subscription/disk usage (or the plan limits).
• If disk space is full, delete old backups/logs or unused files, then retry the upload.

Step 2 — Verify the uploads folder exists

1. Open Plesk → your domain → Files.
2. Go to httpdocs/wp-content/.
3. Make sure the folder uploads exists.

If it does not exist, create it: wp-content/uploads.

Step 3 — Fix permissions (do not use 777)

WordPress needs write access to wp-content/uploads.

• Recommended permissions on shared hosting are usually 755 for folders and 644 for files.

In Plesk File Manager:

1. Select the uploads folder.
2. Choose Change Permissions.
3. Set permissions to 755, apply to subfolders if needed.

Step 4 — Increase PHP upload limits (if the file is large)

1. In Plesk open PHP Settings for the domain.
2. Increase (within your plan limits):

• upload_max_filesize
• post_max_size (must be larger than upload_max_filesize)
• memory_limit
• max_execution_time (for slow connections or large processing)

Step 5 — Check WordPress image processing and plugins

• Temporarily disable security/caching plugins and try again.
• If the issue happens only with specific file types, a security rule may be blocking them.

Step 6 — Review logs for the exact error

• In Plesk, open Logs for the domain and retry the upload to capture the error.
• Also check WordPress Site Health and any plugin logs.

Common quick fixes

• Rename the file to remove special characters (use photo-01.jpg instead of spaces/symbols).
• Try a smaller file to see if it’s a size/limit issue.
• Update WordPress core/plugins/themes if they are outdated.