The HTTP error 413 Request Entity Too Large means that the server refused to process your request because the uploaded data (the “request body”) is larger than the allowed limit.
On GARMTECH hosting this most often happens during:
- Uploading a file in WordPress (Media Library, plugin/theme upload, page builder uploads).
- Submitting a form with an attachment.
- Uploading via a browser-based file manager (large archives).
Step 1: Confirm what exactly you are uploading
- If you are uploading a backup archive, a video, or a very large image set, the most reliable method is FTP‑SSL (FTPS) instead of a browser upload.
- If the upload is not large but you still see 413, the limit may be set at the web server/proxy level (see Step 4).
Step 2: Increase PHP upload limits in Plesk
If the upload goes through PHP (WordPress, contact forms, many CMS uploads), adjust the PHP limits for the affected domain:
- Open Plesk from My.GARMTECH (Services → My Services → your hosting plan → Login to Plesk).
- Go to Websites & Domains → select the domain → PHP Settings.
- Set (examples):
- upload_max_filesize:
128M
- post_max_size:
128M (must be equal to or higher than upload_max_filesize)
- memory_limit:
256M
- max_execution_time:
180
Click OK to apply changes.
Note: your hosting plan may cap maximum values. If you need a higher limit than your plan allows, use Step 4.
Step 3: WordPress checks (if the problem is inside WordPress)
- If you are uploading a plugin/theme ZIP, try uploading via WordPress Toolkit in Plesk (it can be more tolerant than the WordPress UI).
- If the issue happens only in one browser, clear the browser cache or try an incognito/private window.
- Disable any upload/security plugins temporarily and test again (some plugins enforce their own limits).
Step 4: If 413 still happens after changing PHP limits
Then the limit is likely enforced before PHP starts (web server / proxy). On shared hosting this is a server-level configuration.
Please open a support ticket in My.GARMTECH and include: (/tickets/create/step1)
- Domain name and the exact page/URL where you see 413.
- What you were doing (uploading what, where).
- The file size (or approximate request size).
- The time of the attempt (include your timezone).
Recommended workarounds for large uploads
- Upload large files via FTP‑SSL (FTPS) to your service server hostname (recommended for archives and media files).
- If you need to deploy a large website, upload the archive via FTP‑SSL and extract it in Plesk File Manager (if the archive itself is within limits).
