Service suspended due to an overdue invoice: how to restore service in My.GARMTECH

If a service (hosting, domain, email, VPS, etc.) is marked as Suspended or your website/email stopped working, the most common reason is an unpaid invoice.

This article explains what to check in My.GARMTECH and how to restore service after payment.

Step 1: Check invoices and due dates

1. Log in to My.GARMTECH.
2. Open Billing → Invoices.
3. Filter by Unpaid (or look for invoices with an overdue due date).

Step 2: Pay the overdue invoice

1. Open the invoice.
2. Click Pay Now and choose your payment method.
3. Complete the payment and confirm the invoice status changes to Paid.

Note: Some payment methods can take time to confirm (for example, bank transfer). Your service is restored after the payment is confirmed.

Step 3: Check service status

1. Go to Services → My Services.
2. Open the affected service and check its status.

If you paid but the service is still suspended

• Confirm the invoice is marked Paid (not “Pending”).
• If you paid by bank transfer, verify the payment reference/details match the invoice.
• Check if there are multiple overdue invoices for the same account/service.

How to prevent future interruptions

• Keep your billing email address up to date so you receive invoice notices.
• Enable auto-renew/automatic payments where available.
• Pay renewal invoices before the due date (especially for domains and email services).