Payment made but the invoice is still unpaid: processing times and how to speed it up
- 16.07.2026 19:05
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- billing
- invoice
- my.garmtech
- payment
You paid an invoice, but in My.GARMTECH it is still shown as Unpaid. In most cases this is normal – different payment methods take different time to be applied.
Processing times by payment method
- Card / PayPal / Apple Pay: applied automatically, usually within minutes.
- Bank transfer (SEPA): can take several business days to reach us, plus manual matching. Payments sent on Friday evening or before holidays arrive after the weekend.
- Cryptocurrency: applied after network confirmations – see Crypto payment pending/not detected: checklist.
- Account balance (credit): applied immediately when you pay the invoice from balance.
How to speed up a bank transfer
- Make sure the payment reference contains the invoice number – without it manual matching takes longer.
- Check that the amount and beneficiary details match the invoice exactly.
- If the service is close to suspension, open a ticket and attach the payment confirmation (payment order / maksājuma uzdevums from your bank). With a confirmation we can usually apply the payment or extend the service without waiting for the funds to arrive.
If the invoice is still unpaid after the normal time
- Check that you paid the correct invoice (invoice number in the payment).
- Check whether the money left your account (bank/PayPal statement).
- Open a ticket with: invoice number, date and amount of the payment, and the payment confirmation document.
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