Pay an invoice using account balance (credit) in My.GARMTECH

My.GARMTECH supports an account balance (also called credit). You can add funds to your account and then use the balance to pay invoices for services and renewals.

Before you start

• Make sure you are logged in to My.GARMTECH under the correct client account.
• Check that your balance is high enough to cover the invoice total (including tax/VAT if applicable).

Step 1 — Add funds to your account balance (if needed)

1. In My.GARMTECH open Billing (or Finance).
2. Choose Add Funds / Account Credit.
3. Enter the amount and complete the payment.

After payment, the amount will appear as available balance/credit in your client area.

Step 2 — Pay an invoice with your balance

1. Open Billing → My Invoices.
2. Open the invoice you want to pay.
3. If the invoice page shows an option like Apply Credit / Use Account Balance, click it.
4. If a remaining amount is shown, pay the rest with your preferred payment method.

In some client area layouts, credit is applied automatically when you choose a payment method. If your balance fully covers the invoice, the invoice should be marked as Paid.

Common questions

Why can’t I see “Apply Credit”?

• The invoice may already be paid or cancelled.
• Your account balance may be 0 or insufficient.
• The client area theme may apply credit automatically (you will see the balance used in invoice details).

Can I use balance for domain renewals?

Yes. If a domain renewal generates an invoice, you can pay it using your account balance in the same way as a service invoice.

I paid the invoice, but the service is still “Pending”

Most services activate automatically after payment, but some actions may take a few minutes. If it stays pending for a long time, open a support ticket from My.GARMTECH and mention the invoice number. (/tickets/create/step1)

Good to know

• Account balance is convenient for keeping services renewed on time.
• For security, only add the amount you plan to use in the near future.