When a mailbox reaches its quota, new messages can be rejected with a “mailbox full”, “quota exceeded” or similar bounce. This usually affects incoming mail first.
Step 1: Confirm that the mailbox is out of space
- Check your mailbox usage indicator in GARMTECH.Email (if shown).
- If you use an email app (Outlook/Apple Mail/etc.), check folder sizes or mailbox quota information.
- If you received a bounce, read it carefully: it often includes “quota exceeded”, “mailbox full”, or a storage-related error code.
Step 2: Free up space (fast)
- Delete large messages (start with emails that have big attachments).
- Empty Trash and Spam/Junk folders — deleting is not enough until these folders are emptied.
- Clean Sent items (large attachments are often there too).
- Archive locally:
- If you use IMAP, you can create a local archive (for example, an Outlook .PST or local folders) and move old emails there.
- Download important attachments to your computer or Cloud Storage, then remove them from old emails.
Tip: After cleaning, wait a minute and refresh webmail — quota indicators may update with a small delay.
Step 3: Increase mailbox quota (if your plan allows)
This depends on where your mailbox is hosted:
- Hosting email in Plesk: you can often increase the mailbox size limit in Plesk:
- Log in to Plesk from My.GARMTECH.
- Open Mail → select the mailbox.
- Find Mailbox size (quota) and set a higher value (or “Default” if you want to follow the plan limit).
- Save changes.
- Business Email: mailbox storage is defined by your email service plan. If you consistently hit the limit, consider upgrading the email service/storage in My.GARMTECH.
Step 4: Prevent it from happening again
- Keep auto-deletion for Spam/Trash (if available in your client/webmail).
- Store large files in Cloud Storage and share a link instead of attaching huge files repeatedly.
- Review your “Sent” folder periodically (it grows quickly in business mailboxes).
