VPS reinstall and password reset on GARMTECH (KVM VPS)

This article explains the common recovery actions for a GARMTECH KVM VPS: reboot, OS reinstall, and root/administrator password reset.

Important warning about data loss

OS reinstall wipes the VPS disk. If you need to keep data, create your own backups first (for example: files + database dumps, or full VM backups if you use them).

Reboot the VPS

• If you still have access to the OS (recommended):
  • Linux: reboot via SSH (sudo reboot).
  • Windows: reboot from the OS (Start → Restart) via RDP.
• If you cannot access the OS: open a support ticket in My.GARMTECH and request a power cycle. Include your VPS service ID and a short description of the issue.

Reset root/administrator password

If you lost SSH/RDP access and cannot recover the password from inside the OS, request a password reset via a support ticket in My.GARMTECH. (/tickets/create/step1)

• Include the VPS service ID (and IP address if available).
• Specify whether it is Linux root or Windows Administrator password.

Reinstall the operating system

If the OS is broken (for example, boot issues or unrecoverable misconfiguration), a clean reinstall is often the fastest solution.

1. Make backups if you need any data.
2. Open a support ticket in My.GARMTECH and request an OS reinstall. (/tickets/create/step1)
3. In the request, include:
   • Desired OS and version (for example: Ubuntu 22.04, Debian 12, Windows Server).
   • Hostname (optional).
   • Your SSH public key (optional, recommended for Linux).
4. After reinstall, you will receive new access details (password and/or key instructions).

Related articles

• Connect to VPS via SSH/RDP
• Upgrade/downgrade a service in My.GARMTECH