VPS reinstall and password reset (KVM VPS)

20.02.2026 00:57
- Management & Recovery
- password
- troubleshooting
- vps

This article explains the common recovery actions for a GARMTECH KVM VPS: reboot, OS reinstall, and root/administrator password reset.

Important warning about data loss

OS reinstall wipes the VPS disk. If you need to keep data, create your own backups first (for example: files + database dumps, or full VM backups if you use them).

Reboot the VPS

If you still have access to the OS (recommended):
- Linux: reboot via SSH (sudo reboot).
- Windows: reboot from the OS (Start → Restart) via RDP.
If you cannot access the OS: open a support ticket in My.GARMTECH and request a power cycle. Include your VPS service ID and a short description of the issue.

Reset root/administrator password

If you lost SSH/RDP access and cannot recover the password from inside the OS, request a password reset via a support ticket in My.GARMTECH.

Include the VPS service ID (and IP address if available).
Specify whether it is Linux root or Windows Administrator password.

Reinstall the operating system

If the OS is broken (for example, boot issues or unrecoverable misconfiguration), a clean reinstall is often the fastest solution.

Make backups if you need any data.
Open a support ticket in My.GARMTECH and request an OS reinstall.
In the request, include:
- Desired OS and version (for example: Ubuntu 22.04, Debian 12, Windows Server).
- Hostname (optional).
- Your SSH public key (optional, recommended for Linux).
After reinstall, you will receive new access details (password and/or key instructions).

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