If you cannot connect to your Windows VPS via Remote Desktop (RDP), use this checklist to identify the cause. Most RDP issues are caused by an incorrect IP/port, firewall rules, or a password problem.
1) Verify the VPS is running and you are using the correct IP
- Log in to My.GARMTECH → Services → My Services → open your VPS.
- Confirm the service status is Active.
- Copy the VPS IP address from the service details.
2) Use the correct RDP settings
- Computer: VPS IP address
- Port: 3389 (default). If you changed the RDP port inside Windows, you must use that port.
- Username: usually
Administrator (unless you created a different admin user)
3) What does the error look like?
“Remote Desktop can’t connect…” / timeout
This usually means the connection cannot reach the VPS on the RDP port.
- Check if your local network blocks RDP (try from a different network, e.g., mobile hotspot).
- If you manage firewall rules on the VPS, ensure TCP 3389 is allowed in Windows Firewall.
- If you changed the RDP port, confirm the new port is open.
Immediate disconnect / “The credentials did not work”
- Confirm you are using the correct username (Administrator vs another user).
- Reset the Windows password (if your VPS control panel supports password reset) or reinstall the VPS if you no longer have access.
“Account locked out”
- Wait a few minutes and try again with the correct password.
- If the account lockout policy is strict, repeated attempts can extend the lock duration.
4) Quick port test (optional)
From Windows PowerShell on your computer you can test if the port is reachable:
Test-NetConnection -ComputerName YOUR_VPS_IP -Port 3389
If the test fails, the port is blocked or the VPS is not listening on that port.
5) Keep RDP secure (recommended)
- Use a strong, unique Administrator password.
- If possible, restrict RDP access to your IP address in Windows Firewall.
- Keep Windows updated.
