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Free website migration to GARMTECH: how to request it

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Moving from another provider? Our team can transfer your website, databases and mailboxes for you – the migration is free for GARMTECH hosting clients. In most cases the site keeps working during the whole move.

How to request a migration

  1. Order the hosting plan you need in My.GARMTECH.
  2. Create a ticket in the Technical Support department with the subject "Website migration".
  3. Attach the information from the checklist below.

What we need from you

  • Domain(s) to move.
  • Access to the current provider: control panel login (cPanel/Plesk/other) or FTP/SSH details, and database access. A full backup archive also works.
  • Mailboxes: if you want mail moved too – the list of mailboxes to transfer; we will agree in the ticket on a secure way to hand over their passwords (or you can re-create the mailboxes yourself).
  • Preferred time for the DNS switch, if the site is business-critical.

If you cannot share credentials, you can migrate manually – see Manual website migration to GARMTECH Hosting or Migrate a WordPress site.

How the move works

  1. We copy the files, databases and (if requested) mailboxes to the new server.
  2. We open a test link so you can check the copy before the switch – see Preview your website before DNS changes.
  3. You confirm, and we ask you to point the domain to GARMTECH nameservers (or we change them, if the domain is registered with us).
  4. After DNS propagation we issue an SSL certificate for the site.

The timing depends on the amount of data – we will let you know in the ticket when the test copy is ready. DNS propagation takes up to 24–48 hours.

Avoid downtime

  • Do not cancel the old hosting until the site works from GARMTECH and mail is delivered here.
  • Disable DNSSEC at the registrar before changing nameservers, otherwise the domain may stop resolving.
  • Lower the TTL of DNS records at the old provider a day before the move, if possible.

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