If you no longer need a service, you can submit a cancellation request in My.GARMTECH. This helps avoid unexpected renewals and keeps your account tidy.
Before you request cancellation
- Back up your data (website files, databases, mailboxes, and any important content).
- If the service is a Hosting plan, you can create a backup in Plesk (Backup Manager) and download it.
- If the service includes a domain, manage domain renewals separately (domains are not automatically cancelled when a hosting plan is cancelled).
Request cancellation in My.GARMTECH
- Log in to My.GARMTECH.
- Go to Services → My Services.
- Open the service you want to cancel.
- Click Request Cancellation.
- Select the cancellation type:
- End of billing period — service remains active until the paid period ends.
- Immediate — service may be terminated as soon as the request is processed.
- Optionally add a reason/comment and submit the request.
What happens after cancellation
- After the cancellation date, the service may stop working and data may be removed according to the service terms.
- If you change your mind before the service is terminated, you can open the service page and check whether you can cancel the request (availability depends on the current status).
Tip: If you are migrating away, keep the service active until the new website/email is fully working.
