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Forwarding and auto-reply for a hosting mailbox in Plesk

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This guide is for email addresses created in Plesk on your GARMTECH hosting plan.

1) Open the mailbox in Plesk

  1. Log in to Plesk (via My.GARMTECH → your hosting service).
  2. Go to Mail.
  3. Click the email address you want to forward (for example, info@example.com).

2) Enable forwarding

  1. Open the Forwarding tab.
  2. Enable Switch on mail forwarding.
  3. Add the destination email address(es). If you need multiple recipients, add them one per line (or according to the format shown in your Plesk interface).
  4. Click OK / Save.

3) Should the mailbox keep a copy?

  • If you want to keep a copy on the hosting server, make sure the mailbox remains enabled.
  • If you want to forward only and do not want to store emails on the server, you can disable the mailbox for that address (availability depends on your Plesk version and mailbox configuration).

Auto-reply (out of office) for a hosting mailbox

  1. In Plesk, go to Mail and click the email address.
  2. Open the Auto-Reply tab.
  3. Enable Switch on auto-reply.
  4. Enter the subject and the message text. If needed, set an end date (Switch off auto-reply on) and how often to reply to the same sender.
  5. Click OK / Save. Send a test email from an external address to check the reply.

Note: for GARMTECH Business Email (GARMTECH.Email webmail) the auto-reply is configured differently – see the related article below.

Notes

  • Forwarding affects only incoming mail. Outgoing mail settings do not change.
  • If forwarding to Gmail/Office 365, make sure the destination mailbox is active and not rejecting messages.
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