If you recently pointed a domain to GARMTECH hosting and you see a Plesk default page (or a placeholder page), it usually means one of these things:
- DNS is not pointing to the correct server yet (propagation is still in progress).
- Your domain is pointing to the correct server, but the website files were not uploaded to the correct folder.
- A default
index.html file is still present and is displayed instead of your website.
Step 1 — Check DNS (the domain must point to the correct server)
Decide how your DNS is managed:
- If you use GARMTECH nameservers, your domain should use:
ns1.garmtech.com, ns2.garmtech.com, ns3.garmtech.com.
- If you use external DNS (Cloudflare or your registrar DNS), your A record must point to the hosting server IP shown in My.GARMTECH.
After any DNS change, allow time for propagation. If you changed records very recently, the default page can be temporary.
Step 2 — Confirm the domain exists in Plesk
- Log in to My.GARMTECH and open your hosting service.
- Open Login to Plesk.
- Go to Websites & Domains and check that your domain is listed.
If the domain is not listed, you need to add it (as a domain or alias) before it can show your website.
Step 3 — Upload your website to the correct folder
On GARMTECH hosting, the main website files must be inside the document root. By default this is httpdocs.
- Upload files to
httpdocs (for example index.php, index.html).
- Remove or rename any placeholder
index.html you don’t want to show.
You can upload files using:
- FTP‑SSL (FTPS) (recommended for large uploads). Use the service server hostname as the FTP host.
- Plesk File Manager (good for small changes or ZIP extraction).
Step 4 — Verify the document root
If your website is located in a subfolder (for example httpdocs/public), you may need to update the document root in Plesk for the domain.
Step 5 — Clear caches
- Clear your browser cache or use an incognito/private window.
- If you use WordPress with LiteSpeed Cache (LSCache), purge the cache.
- If you use Cloudflare or another CDN, purge the CDN cache.
Quick checklist
- Domain points to the correct nameservers or A record.
- Domain is added in Plesk.
- Website files are in
httpdocs (and the correct index file is present).
- No old placeholder
index.html is overriding your site.
