Create email aliases in Plesk (multiple addresses to one mailbox)

An email alias is an additional address that delivers mail into an existing mailbox. Example: you have info@example.com and want sales@example.com to arrive in the same mailbox.

Alias vs. forwarder vs. mailbox (quick explanation)

• Alias: another address that delivers into the same mailbox (one inbox).
• Forwarder: redirects mail to another mailbox (could be external).
• Separate mailbox: a different inbox with its own password and login.

Create an alias in Plesk

1. Log in to Plesk (open your hosting service in My.GARMTECH and click Login to Plesk).
2. Go to Mail.
3. Click the mailbox you want to receive mail into.
4. Open Email Aliases (or Aliases).
5. Click Add Email Alias.
6. Enter the alias name (for example, sales) and save.

Notes and common questions

• Aliases do not have a separate password (they use the main mailbox).
• You can usually receive to an alias immediately after saving it.
• If you want to send from an alias, most email apps allow adding an additional “From” identity, but the mailbox must be authenticated with the main account credentials.
• If you need a separate user/employee to log in, create a separate mailbox instead of an alias.

Test the alias

1. Send a test email to the new alias address.
2. Confirm it arrives in the mailbox Inbox.
3. Reply and check that the “From” address matches what you expect.