GARMTECH shared hosting supports FTP-SSL (FTPS) for website uploads. Unencrypted FTP is not supported. Please note that SFTP is a different protocol and is not used on shared hosting.
What you need
- Server hostname of your hosting plan (shown in My.GARMTECH).
- Your FTP username and FTP password (available in Plesk under FTP Access).
Recommended setup (FileZilla Client)
- Open FileZilla → File → Site Manager → New site.
- Fill in the connection details:
- Host:
SERVER_HOSTNAME (use the server hostname, not your domain name)
- Port:
21
- Protocol: FTP - File Transfer Protocol
- Encryption: Require explicit FTP over TLS
- Logon Type: Normal
- User: your FTP username
- Password: your FTP password
- Click Connect.
- When FileZilla asks to trust the certificate, verify that the certificate is issued for your server hostname and then accept it.
Where to upload your website files
- For the main domain in Plesk, the website root folder is usually
/httpdocs.
- Upload your files (for example,
index.html) or your WordPress files into /httpdocs.
Troubleshooting
- Certificate warning: you most likely used your domain name as the host. Use the server hostname shown in My.GARMTECH.
- 530 Login incorrect: check your FTP username and password. You can reset FTP access in Plesk.
- Timeout / cannot connect: try switching FileZilla to passive mode (Edit → Settings → FTP → Passive mode) or try another network connection.
