On GARMTECH hosting, website files are uploaded via FTP‑SSL (FTPS). In Plesk you can create additional FTP users (for example, for a developer) and restrict them to a specific folder.
Important FTP‑SSL requirements on GARMTECH
- Encryption is required: use FTP‑SSL (explicit FTPS).
- Use your server hostname as the “Host” in your FTP client, not the domain name. This ensures the SSL certificate matches.
Create an additional FTP account
- Log in to Plesk (open it from My.GARMTECH).
- Go to Websites & Domains and open FTP Access (sometimes it is under Files).
- Click Add an FTP Account.
- Set:
- FTP account name: choose a unique username.
- Home directory: select the folder the user should access (usually
/httpdocs for the main website).
- Password: set a strong password.
- Save changes.
Change an FTP password
- Open FTP Access in Plesk.
- Select the FTP user and click Change Password (or edit the user).
- Set a new password and save.
Recommended FileZilla settings
- Host: your service server hostname
- Port:
21
- Protocol: FTP
- Encryption: Require explicit FTP over TLS
- Logon type: Normal
Common problems
- “530 Login authentication failed”: copy the FTP username exactly as shown in Plesk (it may include a prefix). Check that you are using the correct password.
- SSL certificate warning: make sure the Host field is set to the server hostname, not the domain.
- Cannot see website files: verify the FTP user’s Home directory. For the main site, it is typically
/httpdocs.
Related articles
- Connect to hosting via FTP‑SSL (FTPS) using FileZilla
- View website logs in Plesk (access_log, error_log) and troubleshoot errors
